Terms & Conditions

Welcome to Doshokarma Kuthi.

These Terms & Conditions govern your access to and use of our website, products and services available at https://doshokarmakuthi.com/.

Throughout these Terms, the words "we", "us" and "our" refer to Doshokarma Kuthi.

By accessing our website, browsing our products or placing an order, you agree to these Terms & Conditions and the policies published on our website.

If you do not agree with these Terms, please do not use our website or services.

1. About Our Business

Doshokarma Kuthi is an online store offering traditional Bengali puja essentials, handcrafted products, wedding accessories, decorative items and customised products.

Our aim is to preserve traditional craftsmanship while making authentic cultural products accessible to customers across India.

Business Contact Details

Business Name: Doshokarma Kuthi
Website: https://doshokarmakuthi.com/
Address: G, 17/A, Bapujinagar, Regent Estate, Kolkata - 700092, West Bengal, India.
Phone: +91 7044667653
Email: doshokarmakuthi@gmail.com

2. Eligibility

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable laws.

You agree to provide accurate and complete information when placing an order or communicating with us.

3. Products and Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications and prices are accurate.

However, certain products may be handcrafted or individually customised. Therefore, minor variations in colour, texture, design, dimensions or finishing may occur.

Such variations may reflect the nature of traditional craftsmanship and will not automatically constitute a defect, provided the product remains consistent with its description and agreed specifications.

We reserve the right to correct genuine errors in product information, subject to applicable consumer protection laws.

4. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, shipping charges and other fees will be displayed or communicated before order confirmation, as required by law.

We reserve the right to update product prices and promotional offers.

However, changes to prices will not affect orders already accepted and confirmed, except where correction is legally permissible and handled in accordance with applicable law.

Orders are subject to successful payment verification and acceptance.

5. Orders and Order Acceptance

When you place an order, you will receive an order confirmation or acknowledgement.

An order acknowledgement does not necessarily mean that the order has been accepted for fulfilment.

We reserve the right to review or reject an order in cases such as:

• Incorrect or incomplete customer information.

• Suspected fraudulent transactions.

• Product unavailability.

• Pricing or technical errors.

• Other legitimate reasons permitted by law.

If an accepted order cannot be fulfilled, we will notify you and provide an appropriate resolution, including a refund where applicable.

6. Customised and Bulk Orders

Doshokarma Kuthi may offer customised products and bulk purchasing options.

Customers are responsible for providing accurate specifications, personalisation details and other necessary information.

Once a customised order enters production, changes or cancellations may not be possible.

Any applicable restrictions will be communicated before confirmation.

These terms do not limit any statutory consumer rights relating to defective, incorrect or misrepresented products.

7. Shipping and Delivery

We aim to provide Pan India delivery through our logistics partners.

Order processing and estimated delivery times are described in our Shipping Policy.

Delivery timelines may vary depending on product availability, customisation requirements, courier operations and delivery location.

Customers are responsible for providing accurate delivery information.

For complete details, please refer to our Shipping Policy.

8. Returns, Exchanges and Refunds

Returns, exchanges, cancellations and refunds are governed by our Refund & Return Policy.

Customers should review the applicable policy before placing an order.

Nothing in these Terms shall exclude any consumer rights or remedies available under applicable Indian law.

9. Intellectual Property

All website content, including text, images, graphics, logos, product photographs, designs, branding and other materials, is owned by or licensed to Doshokarma Kuthi, unless otherwise stated.

You may not reproduce, distribute, modify, copy or commercially exploit our website content without prior written permission.

10. User Conduct

By using our website, you agree not to:

• Use the website for unlawful purposes.

• Submit false or misleading information.

• Attempt unauthorised access to our website or systems.

• Interfere with website security or functionality.

• Upload malicious software or harmful content.

• Violate intellectual property or other legal rights.

We reserve the right to restrict access in cases of misuse, subject to applicable law.

11. Third-Party Services and Links

Our website may use third-party services, including payment processors, logistics providers, website hosting services and other integrations.

We are not responsible for independent third-party websites or services beyond our reasonable control.

Your use of third-party services may also be governed by their respective terms and privacy policies.

12. Limitation of Liability

To the extent permitted by applicable law, Doshokarma Kuthi shall not be liable for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms shall limit liability that cannot legally be excluded, including applicable consumer rights relating to defective products, misleading representations or deficiencies in services.

13. Force Majeure

We shall not be responsible for delays or interruptions caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation disruptions, strikes, government restrictions or other unforeseen events.

Where such circumstances affect an order, we will make reasonable efforts to inform the customer and provide an appropriate resolution.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect personal information.

By using our website, you acknowledge that you have had an opportunity to review our Privacy Policy.

15. Changes to Terms

We may update these Terms & Conditions from time to time.

Revised Terms will be published on this page with an updated effective date.

Continued use of the website after applicable changes take effect will be subject to the revised Terms, without affecting rights that have already accrued.

16. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Subject to applicable consumer protection laws and the jurisdiction of competent consumer forums, courts having jurisdiction in Kolkata, West Bengal, shall have jurisdiction over disputes arising from these Terms.

17. Contact Information

For questions, concerns or assistance regarding these Terms & Conditions, please contact:

Doshokarma Kuthi

Address: G, 17/A, Bapujinagar, Regent Estate, Kolkata - 700092, West Bengal, India.

Phone: +91 7044667653
Email: doshokarmakuthi@gmail.com

Grievance Officer: [Insert appointed Grievance Officer's Full Name]

We appreciate your trust in Doshokarma Kuthi.