Refund & Return Policy

At Doshokarma Kuthi, we value our customers and take pride in offering traditional Bengali puja essentials, handcrafted products, wedding accessories and customised items.

We carefully inspect and package our products before dispatch. However, if you receive a damaged, defective, incorrect or incomplete product, we are here to help.

1. Return Eligibility

Customers may request a return within 7 days of receiving the order, subject to the following conditions:

• The product must be unused and in its original condition.

• The product must be returned with its original packaging, tags and accessories, wherever applicable.

• The customer must provide the order number and relevant photographs or videos when reporting an issue.

• The product must meet the eligibility requirements mentioned in this policy.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incomplete or incorrect product, please contact us within 48 hours of delivery.

Please share:

• Your order number.

• Clear photographs or an unboxing video showing the issue.

• A brief description of the problem.

After verification, we may offer a replacement, exchange or refund, depending on the circumstances and product availability.

Where a return is required due to our error or a defective product, we will bear the applicable return shipping cost.

3. Non-Returnable Products

The following products are generally not eligible for returns due to a change of mind:

• Customised or personalised products made according to customer specifications.

• Products specially prepared or commissioned for an individual order.

• Products damaged due to improper handling, misuse or negligence after delivery.

• Products returned without their original components or packaging, where those are necessary for verification.

These exclusions do not affect your rights where a product is defective, deficient, incorrect, spurious or materially different from what was advertised or agreed upon, as applicable under law.

4. Order Cancellation

Customers may request cancellation before the order enters processing or is dispatched.

Once a customised product has entered production or an order has been dispatched, cancellation may not be possible, except where required under applicable law.

Approved cancellations will be refunded to the original payment method.

5. Refund Process

Once a return request is approved and the returned product, where applicable, has been received and inspected, we will notify you regarding the refund decision.

Approved refunds will generally be initiated within 5-10 business days.

The actual time taken for the amount to reflect in your account may depend on your bank, card issuer or payment service provider.

Refunds will generally be issued through the original payment method.

6. Exchange Policy

Exchanges may be offered for eligible products, subject to stock availability and approval by our customer support team.

If the requested replacement is unavailable, we may offer an appropriate alternative or refund, as applicable.

7. Return Shipping

If a return is due to a damaged, defective or incorrectly delivered product, Doshokarma Kuthi will bear the applicable return shipping cost.

For any other return approved as an exception, the return shipping arrangement and applicable costs will be communicated to the customer beforehand.

8. How to Request a Return or Refund

To request a return, exchange or refund, please contact us:

Email: doshokarmakuthi@gmail.com
Phone: +91 7044667653

Please mention your order number in your communication.

9. Contact Information

Doshokarma Kuthi
G, 17/A, Bapujinagar, Regent Estate, Kolkata - 700092, West Bengal, India.

Phone: +91 7044667653
Email: doshokarmakuthi@gmail.com

We reserve the right to update this policy from time to time, subject to applicable laws. Any changes will be published on this page.