Privacy Policy

Last Updated: November 9, 2026

At Doshokarma Kuthi, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process and protect your information when you visit our website, place an order or interact with our services.

Our website is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and services.

1. Information We Collect

When you visit or shop on our website, we may collect the following information:

Personal Information

• Full name.

• Email address.

• Mobile phone number.

• Billing address.

• Shipping address.

Order and Transaction Information

• Products purchased.

• Order details and purchase history.

• Payment status and transaction references.

• Delivery and shipping information.

We do not intend to collect or store your complete card details, UPI PINs, banking passwords or other confidential payment credentials.

Technical Information

When you browse our website, certain technical information may be collected automatically, including:

• IP address.

• Browser type and device information.

• Operating system.

• Website usage and browsing activity.

• Cookies and similar tracking technologies.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To process and fulfil your orders.

• To arrange shipping and delivery.

• To communicate order confirmations and updates.

• To respond to customer queries and complaints.

• To process returns, exchanges and refunds.

• To improve our website, products and customer experience.

• To prevent fraudulent transactions and unauthorised activities.

• To send promotional emails, offers and updates where permitted and subject to your applicable consent and preferences.

• To comply with legal and regulatory obligations.

3. Shopify and Third-Party Services

Our online store is hosted on Shopify.

Shopify may process certain customer information to provide services such as website hosting, checkout functionality, order management and other e-commerce features.

We may also share necessary information with trusted third-party service providers, including:

• Payment gateways and payment processors.

• Courier and logistics companies.

• Website analytics providers.

• Marketing and communication service providers.

• Technical support providers.

These providers may process information only as necessary to perform their respective services, subject to applicable agreements and legal requirements.

4. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Your payment information is handled according to the applicable privacy and security practices of the payment provider.

Doshokarma Kuthi does not intentionally collect or store your complete debit card, credit card or banking passwords.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your shopping cart.

• Improve website functionality.

• Understand website traffic and visitor behaviour.

• Improve customer experience.

• Support advertising and marketing activities, where enabled.

You may manage or disable cookies through your browser settings. However, certain website features may not function correctly if cookies are disabled.

Where required, we will seek appropriate consent before using non-essential cookies or tracking technologies.

6. Sharing of Personal Information

We do not sell your personal information to third parties.

We may disclose necessary information:

• To service providers involved in fulfilling your orders.

• To payment providers for transaction processing.

• To courier partners for delivery.

• To government authorities when legally required.

• To protect our business, customers and website against fraud or unlawful activities.

7. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or loss.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, comply with applicable legal obligations, resolve disputes and maintain business records.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permissible.

• Withdraw consent where processing is based on consent.

• Raise concerns regarding the handling of your personal information.

• Nominate another individual where permitted under applicable data protection laws.

To exercise your rights, contact us using the details provided below.

9. Marketing Communications

We may send promotional emails or messages about new products, festive collections, offers and updates where permitted by law.

You may unsubscribe from promotional emails using the unsubscribe option provided in the email or contact us directly.

Transactional communications relating to your orders may still be sent when necessary.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before sharing personal information.

11. Children's Privacy

Our website is intended for general shopping purposes and is not specifically directed towards children.

We do not knowingly collect personal information from children in violation of applicable laws. If we become aware that such information has been collected unlawfully, we will take appropriate steps to address it.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality or applicable legal requirements.

Any updates will be published on this page with the revised effective date.

13. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

Doshokarma Kuthi

Address: G, 17/A, Bapujinagar, Regent Estate, Kolkata - 700092, West Bengal, India.

Phone: +91 7044667653
Email: doshokarmakuthi@gmail.com

Grievance Officer: [Insert appointed Grievance Officer's Full Name]

For privacy-related concerns, please mention "Privacy Request" in your email subject line.