Shipping Policy

At Doshokarma Kuthi, we are committed to delivering traditional Bengali puja essentials, wedding accessories, handcrafted products and customised items safely to your doorstep.

We currently aim to provide delivery services across India.

1. Shipping Coverage

We offer Pan India delivery to serviceable locations across India.

Delivery availability may depend on the serviceability of the customer's PIN code and our logistics partners.

2. Order Processing Time

Orders are generally processed within 2-5 business days after successful order confirmation and payment verification.

Please note:

• Processing time may vary depending on product availability.

• Handcrafted products may require additional preparation time.

• Customised and personalised orders may require additional production time.

• Bulk orders may have separate processing and dispatch timelines.

Customers will be informed if an order requires an unusually long processing period.

3. Estimated Delivery Time

After dispatch, estimated delivery generally takes 5-10 business days, depending on the delivery location and courier service.

Delivery timelines are estimates and may vary due to:

• Location and PIN code serviceability.

• Courier partner operations.

• Weather conditions.

• Public holidays and festivals.

• Unexpected logistical or transportation delays.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Shipping charges may vary depending on the product, order weight, delivery location and shipping method.

Any applicable shipping fee will be communicated before payment confirmation.

5. Order Tracking

Once your order has been dispatched, tracking details may be shared through your registered email address, mobile number or other available communication channels.

Customers can use the tracking information to monitor their shipment.

6. Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact our customer support team.

We will coordinate with the relevant courier partner to investigate the shipment status and assist you.

If an order is confirmed lost or cannot be delivered, an appropriate resolution will be provided in accordance with applicable law and our Refund & Return Policy.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

If you notice an incorrect address after placing an order, contact us immediately.

Address changes may not be possible once the order has been processed or dispatched.

8. Damaged Packages

If your package arrives visibly damaged or tampered with, please take photographs or record an unboxing video and contact us within 48 hours of delivery.

Our team will review the issue and assist with an appropriate resolution.

9. Bulk and Customised Orders

Bulk and customised orders may require additional processing time depending on product specifications, quantities and craftsmanship requirements.

The estimated dispatch and delivery timeline for such orders will be communicated separately.

10. Contact Information

For shipping-related queries, please contact:

Doshokarma Kuthi

Address: G, 17/A, Bapujinagar, Regent Estate, Kolkata - 700092, West Bengal, India.

Phone: +91 7044667653
Email: doshokarmakuthi@gmail.com

We appreciate your trust in Doshokarma Kuthi and thank you for shopping with us.